At GLO Beauty & Tanning, we are committed to protecting your privacy and meeting the requirements of applicable data protection legislation. This privacy policy explains:

  • What personal data we collect about you;
  • Why we collect that personal data;
  • Who we share your personal data with;
  • Why we might contact you and how you can change that;
  • Where we use your personal data;
  • How we keep your personal data secure; and
  • The rights you have in relation to your personal data.

When we talk about “personal data” in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.

This privacy policy covers our use of your personal data which we collect about you during any interaction you may have with us. It covers the collection of personal data in salon, via the GLO Salon, our online shopping cart GLO Beauty & Tanning (the “Website”), and from our pages on third party social media channels such as Facebook, Twitter, Instagram, YouTube and so on.

In this privacy policy, when we refer to “we”, “us” or “our”, we mean GLO Beauty & Tanning, 7 Radford Way, Billericay, Essex, CM12 0AA. We are the data controller for the purposes of the Data Protection Act 1998 and General Data Protection Regulation (GDPR).

Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact our Customer Service team on:

  • or call 01277 658112.


We may collect and use the following categories of personal data about you:

1. Personal data you share with us

When you order from us, either on the Website or in store, when you book appointment online with our booking system or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website and App as the “billing address”), card, CVC number, the card’s expiry date and a contact phone number for the registered address of the card.

When you come in for treatment or consultation, we may ask for (one or more of) your medical history, allergies, medications, supplements, skin and body conditions, previous cosmetics treatments, current treatment details, cosmetic products you use and lifestyle preferences. We may also take photographs of you during your appointment with us.

2. Personal data we collect about you

We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Websites. We may collect:
• IP address;
• MAC address;
• other browser-generated information, e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc; and
• location information.

We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.

3. Personal data we receive from other sources

When you interact with us, or use any of our pages on social media sites, such as Facebook, Instagram, YouTube and so on, we may collect information about you which could include personal data. For example, when you “Like” a post on our Facebook page, or send us messages on Instagram. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.


1. Personal data you share with us

We use the personal data you share with us to:

  • Safely and effectively provide you with our services and to carry out relevant treatments that you book with us
  • Remind your appointments with us or any changes to the appointment
  • Notify the changes to your account balance if applicable
  • Respond to your questions and requests
  • Track your treatment progress in order to deliver the optimum results
  • Review effectiveness of your treatments to improve our services
  • Prescribe cosmetic products to support your salon services
  • Notify you of other salon treatments we think you might like based on your previous purchases;
  • Send you newsletters and latest promotions
  • Invite you to our events
  • Send you information on any changes we make to our policies or terms
  • Provide you with our products and to fulfil orders that you place with us on our Websites

2. Personal data we collect about you

We use the personal data we collect about you to:

  • Tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Websites and on certain third party websites (including on social media); and
  • analyse how our Websites are used, so that we can constantly improve the services that we offer.

Not all of the information used for these purposes is “personal data”; some of it is anonymised or used on an aggregate basis.

3. Personal data we receive from other sources

We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.


We may share your personal data with the following third parties:

  • Service providers who help us to operate our Websites and booking system, to manage your appointment, keep track of treatment details, or in the case of our online shopping cart, fulfil your orders or deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on; and
  • Certain regulatory bodies, government and enforcement agencies, if we need or are requested to.
  • We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website are being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising (and in some cases we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps). This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.


From time to time, we may send you aftercare e-mails relating to your GLO bookings and experiences. We may also send you e-mails with information in relation to any services which we think you might like.

We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an “opt-in”).You can sign up to receive notifications (by SMS text, e-mail or by post) of our new collections, exclusive online offers and events on our page.

If you have registered for an account with our online shopping cart on the website, you have put items in your “Shopping Cart” and then abandoned them, we may send you e-mails to remind you of what you may be missing.

In any case, you can ask us to stop contacting you at any time by contacting us on: or call 01277 658112 or by using the unsubscribe option in each e-mail.


We care about your personal data and know that you trust us to keep it secure.

We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.

Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (for example, online shopping cart or online booking platform), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.

You also have the right to access any personal data that we hold about you.

If you would like to update, correct or access the personal data we hold about you, please contact us on: or call 01277 658112.


Our Websites may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.


Our Websites use cookies to collect information about you, including some personal data. “Cookies” are small data files which are placed on your device via your web browser when you visit the Websites. Any personal data collected by those cookies will be used in accordance with this privacy policy.

You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.


Our Website and App are not directed at, nor do we knowingly collect personal data from, people under the age of 13.

If you are a child, please do not attempt to book appointment directly with us, or otherwise provide us with any personal data.


From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Websites so that you are always aware of what personal data we collect about you, and how we use it. If we need to, we will e-mail you with details of those changes and/or ask you to confirm that you are happy with them.

Last Updated: 30 May, 2018